Sellkart’s refund policy offers flexibility for customers depending on the type of product purchased. Here is a summary of their general refund and return guidelines:
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Refund and Replacement Timeframes:
- Most items can be returned or replaced within 10 days of delivery if they are damaged, defective, or not as described. For specific categories like allopathic and homeopathic medicines, the return period is shorter at 2 days.
- Home improvement tools, household items, home décor, and furnishings have a 7-day return or replacement window.
- Books, sports equipment, exercise equipment, auto accessories, toys, stationery, and musical instruments generally allow for a 7-day replacement if delivered in defective or damaged condition.
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Non-Returnable Items:
- Certain items, like wind instruments (e.g., harmonicas and flutes), are non-returnable due to hygiene reasons. However, if they arrive damaged or different from what was ordered, they can be replaced.
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Replacement Conditions:
- Products must be returned with original accessories, user manuals, and warranty cards intact in the original packaging. The product should be unused, undamaged, and with all original tags and packaging intact.
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Return Process:
- Customers can initiate a return through the Sellkart website or app by going to their Orders section and selecting the appropriate reason for return.
- Verification may be required depending on the product category. Once verified, the return will be processed, and pickup and delivery for exchanges and replacements will be scheduled.
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Refund Process:
- Refunds are typically processed once the returned product is received and inspected by the seller. The refund will be credited back to the original payment method or to a bank account specified by the customer.
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Exceptions and Special Cases:
- For certain products, such as large appliances and furniture, a 10-day replacement period is offered, but returns are only accepted if the product is installed by authorized personnel.